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TECHNICAL SUPPORT - REQUIREMENTS
The IT Department is available to assist you with any questions you may have regarding online access or technical issues with the Online Campus or Student Library. You may contact IT at anytime by email. Always be sure to provide your student number when communicating with the IT Department.


Quick View:

1. Receiving Emails
2. Browser Requirements
3. Computer Requirements
4. Common Technical Problems


Attention Hotmail, Yahoo and other email Users!

  • It is important to put the Administration and your Advisor's e-mail addresses in your address book. If you don't, your e-mail account may "trash" any incoming messages from these offices before you receive them.
  • In addition, be sure to keep your e-mail account cleared out as much as possible, especially your in-box. If your e-mail account reaches maximum capacity (check your account for limits), you will not receive new messages.
  • Other e-mail users should follow suit in case there are similar restrictions on other e-mail programs (Outlook, GroupWise, Centurytel.net, Charter.net, Cheqnet.net, Excite.com, Rocketmail.com etc.)
  • Also, be sure to keep your email address updated in both the OLC and OSR. If you change your email address at anytime after enrollment, you must update your information. Failure to do so can result in unnecessary delays and possible interruptions in communications and access to the OLC and OSR.

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Browser Requirements
To access Northwestern's online courses, you'll need a computer with an internet connection and one of these Web browsers:

  • Internet Explorer for Windows 5.0, 5.5 SP2, 6.0 or higher
  • Internet Explorer for Mac 5.1 or higher
  • Netscape 6.2.2 or higher
  • Mozilla 1.5 and 1.6
  • Safari 1.2 or higher

The browser you are using right now should work OK with Northwestern online courses.

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Computer Requirements
You need at least the equipment below. Newer, faster, higher versions will usually work better.

Intel/Microsoft Windows

  • Intel Pentium 650mHz processor or equal
  • 256mb RAM (512 strongly recommended)
  • 10gb Hard Drive
  • monitor capable of 800x600 resolution minimum
  • Windows
  • Internet service provider and 56 kbps modem or broadband connection
  • Adobe PDF Reader (Free Download)
     

Apple Macintosh

  • Power Macintosh G4 550mHz
  • 256mb RAM (512 strongly recommended)
  • 10gb Hard Drive
  • monitor capable of 800x600 resolution minimum
  • MacOS X 10.3
  • Internet service provider and 56 kbps modem or broadband connection
  • Adobe PDF Reader (Free Download)
     

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Common Technical Problems

Problem: Why can't I access my OLC or OSR Accounts?

  • If you are new to NTS, your Online Learning account may not yet be activated.  It can take up to 3 days for automated systems to add new accounts to the system.  Request an account status check through helpdesk@northwesternmail.com.
  • Only current NTS students and employees will have access.  An enabled Student ID/Password is required for access to your Online Learning Account.
  • Similarly, if you left NTS and have recently returned as an employee or student your account may have been deactivated.  Contact admin@northwesternmail.com for assistance.
  • IF ENROLLED UNDER OPTION B: Are your student monthly payments current? If you fail to make your monthly payments, you risk deactivation and possible termination from your program.
  • Internet Explorer is the preferred browser for this system.  Other browsers are more likely to generate access and operation problems.

Problem: Your User ID and/or Password are invalid.
Solutions: (1) Ensure that the 'Caps Lock' is not activated in your keyboard. (2) Did you enter both the User ID and Password? (3) You are using incorrect User ID and/or Password. If you need to verify your User ID and/or Password, click on 'Forget your User ID/Password?'. You will need to enter your email address on record. An email will follow with your current User ID and Password.

Problem: Cannot access certain pages of the site and/or download course materials.
Solutions:  There could potentially be countless reasons for this, and troubleshooting usually begins with the obvious (e.g. are you connected to the Internet, is the site unavailable). If you download any course materials and cannot view them, be aware that you must have Adobe Reader on your computer in order to read PDF Files. You can download Adobe Reader for your computer at no cost by going to the 'Orientation' from the home page of the Online Campus once logged in.

As always, if you have problems or questions contact the IT Department.

Email: HelpDesk@NorthwesternMail.com

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